How to set up a team email address (support@, sales@, hello@)

A professional team email — support@yourcompany.com, sales@, or hello@ — is how customers reach you. Setting it up right from day one saves months of forward-and-CC chaos later.

Step 1: Create the address in Google Workspace

If you use Google Workspace (formerly G Suite):

1. Go to Admin console → Directory → Users
2. Create a user or group for the address (groups are fine for aliases; a dedicated user or group inbox works)
3. Common choices: support@, sales@, info@, hello@

For a single small team, a Google Group that delivers to one person is OK to start. Once multiple people reply, move to a shared inbox tool.

Step 2: Don’t share one password

Never give five people the login to support@. You lose audit trails, 2FA breaks, and someone will change the password. Each teammate should have their own account with access to the shared mailbox through a proper tool.

Step 3: Connect to a shared inbox

Tools like InboxRider connect via Google OAuth — no mail migration, no MX record changes for Gmail users.

1. Sign up at app.inboxrider.com
2. Add your team email channel and authorize Google
3. Invite teammates; they get their own logins
4. Mail flows into one shared queue automatically

Step 4: Set basic workflow rules

• Assign on open: First person to touch a thread assigns it to themselves
• Notes for internal talk: Never CC colleagues on customer threads
• Snooze follow-ups: “Check back Friday” should be one click
• Resolve when done: Keeps the open queue honest

Step 5: Optional — custom domain without Workspace

If you use another provider, you can still forward to a connected mailbox or use IMAP. Google Workspace remains the smoothest path for OAuth-based shared inboxes.

Addresses worth creating early

Address	Typical use
hello@ / info@	General inquiries
support@ / help@	Customer support
sales@	Inbound leads
billing@	Invoices and payments