Questions

Before you ask

Common questions about shared inboxes, Gmail, privacy, and getting started with InboxRider.

Do we have to move off Gmail?

No. Connect your Google Workspace addresses with OAuth in about a minute, or point any mailbox at InboxRider with a couple of DNS records. Your mail stays where it is — InboxRider becomes the team layer on top.

How is this different from CC'ing or forwarding?

Forwards create copies with no owner. In InboxRider there is one conversation, one assignee, and one status — plus private notes so the team can talk about the email without another reply-all chain.

Can customers see our internal notes?

Never. Notes, team chat and @mentions live only inside InboxRider. Only the replies you actually send leave the app.

What happens after the free trial?

Pick a plan and keep going, or your workspace goes read-only. We don't delete your data, and there's no card on file to surprise-charge.

Is our email data secure?

Mail is encrypted in transit and at rest, OAuth tokens are stored with least-privilege scopes, and you can revoke access from your Google admin panel at any time.

Still have questions?

Email us at hello@inboxrider.com — or jump in and try it.

Start free — no card needed