These Terms of Service (“Terms”) govern your access to and use of InboxRider, operated by Lone Crest Media. By creating an account or using the Service, you agree to these Terms.
1. The Service
InboxRider is a shared inbox and team collaboration platform that lets you connect mailboxes, manage conversations, assign work to teammates, and communicate internally about customer email. Features may change over time.
2. Eligibility & accounts
You must be at least 16 years old and able to form a binding contract. You are responsible for your account credentials and for all activity under your account. Provide accurate registration information and keep it up to date.
Workspace administrators may invite teammates and control access within their organization. If you join via invite, your use is also subject to your organization’s policies.
3. Your content & mailboxes
You retain ownership of content you submit to the Service, including email and internal notes (“Customer Content”). You grant us a limited license to host, process, transmit, and display Customer Content solely to provide and improve the Service.
You represent that you have the right to connect any mailbox you link and to share its contents with teammates you authorize. You are responsible for complying with applicable email, marketing, and privacy laws when sending messages through the Service.
4. Acceptable use
You agree not to misuse the Service. Our Acceptable Use Policy is incorporated into these Terms. We may suspend or terminate accounts that violate these Terms or pose risk to the Service or others.
5. Subscriptions & billing
Paid plans are billed per seat (or as described at checkout) on a recurring basis unless cancelled. Prices are shown exclusive of applicable taxes unless stated otherwise. Free trials convert to paid plans unless you cancel before the trial ends.
You authorize us and our payment processor to charge your payment method on file. Fees are non-refundable except where required by law or explicitly stated. We may change pricing with reasonable notice; continued use after the effective date constitutes acceptance.
6. Third-party services
The Service integrates with third parties (e.g. Google, Microsoft, payment providers). Your use of those services is subject to their terms. We are not responsible for third-party services.
7. AI features
AI-generated summaries and drafts are provided for assistance only. You are responsible for reviewing and approving all outbound communication before it is sent. Do not rely on AI output as legal, medical, or professional advice.
8. Intellectual property
We and our licensors own the Service, including software, design, and branding. These Terms do not grant you any rights to our trademarks or proprietary materials except as needed to use the Service.
9. Confidentiality & security
We implement reasonable safeguards as described in our Privacy Policy. You must not attempt to probe, scan, or test the vulnerability of the Service or circumvent access controls.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free operation.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LONE CREST MEDIA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.
Our total liability for any claim relating to the Service is limited to the greater of (a) amounts you paid us in the twelve months before the claim or (b) USD $100.
12. Indemnification
You will defend and indemnify Lone Crest Media against claims arising from your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law.
13. Termination
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, non-payment, or to protect the Service. Upon termination, your right to use the Service ends. Provisions that by nature should survive will survive.
14. Governing law & disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except where mandatory consumer protection laws apply in your country. Disputes will be resolved in the state or federal courts located in Delaware, unless otherwise required by law.
15. Changes
We may modify these Terms. We will post updates on this page and update the “Last updated” date. Material changes may be notified by email or in-app. Continued use after changes take effect constitutes acceptance.
16. Contact
Lone Crest Media / InboxRider
Email: legal@inboxrider.com
General: hello@inboxrider.com