Shared inbox software

Shared inbox for support@, sales@, and hello@

InboxRider turns team email into one calm queue. Assign owners, leave private notes, snooze the noise, and stop duplicate replies — from $10 a seat.

The mess

Forwarding is not a shared inbox.

support@ lives in one Gmail. sales@ in another. Someone forwards a thread in Slack. Two people reply — or nobody does. Customers feel the chaos.

01

No clear owner

CC chains and shared passwords leave every message as “somebody else’s job.”

02

Duplicate replies

Without collision awareness, two teammates draft the same answer at once.

03

Context in DMs

Decisions live in Slack. When someone’s out, the thread is a black box.

04

Slow follow-ups

“I’ll check tomorrow” disappears. Leads go cold. Tickets age quietly.

How it works

One shared inbox. Clear ownership.

A shared inbox is a team queue for addresses like support@ and sales@. Everyone sees the same conversations. Every thread gets an owner, a status, and space for private notes — so customers hear one clear voice.

  • Connect Gmail with OAuth in about a minute
  • Assign owners instead of forwarding
  • Talk internally without the customer seeing it
  • Snooze noise and track who opened what

What is a shared inbox? Read the guide →

Best shared inbox software — 8 tools compared →

Capabilities

Everything your team inbox needs.

InboxRider is built for teams that outgrew forwarding — without enterprise pricing.

Unlimited shared inboxes

support@, sales@, billing@ — connect Gmail or add a mailbox via DNS. Everyone works the same queue.

Assignments & ownership

Route any conversation to a teammate in one click. Nothing sits unanswered because “someone else had it.”

Private notes

Discuss the reply next to the thread. @mention teammates. The customer never sees a word of it.

Snooze & follow-ups

Park noise for 24h, 48h, or 72h. Get nudged when a sent email still hasn’t been opened.

AI summaries

Open a long thread and get the gist — what they want, what’s promised, what’s still open.

Statuses that shrink the queue

Move conversations from Active to Resolved so open work is visible — and actually finishes.

See all features →

Shared inbox vs forwarding

Stop copying threads. Start owning them.

Forwarding and CC create chaos. A shared inbox keeps one conversation with a clear owner.

Fwd

Forwarding & CC

Copies everywhere. No assignee. Context scattered across Slack and inboxes.

IR

InboxRider shared inbox

One queue. One owner. Private notes and status so the whole team stays aligned.

Shared inbox vs forwarding — full comparison →

Pricing

Shared inbox software from $10 a seat.

Unlimited shared inboxes on every plan. 14-day free trial — no credit card.

Basic

$10 / seat / mo

Escape the forwarded-email mess.

  • Unlimited shared inboxes
  • Gmail OAuth connect
  • Assignments & statuses
  • Private notes & snooze
Start free
Most popular

Pro

$20 / seat / mo

For real volume across teams.

  • Everything in Basic
  • Custom mailbox via DNS
  • AI, rules, tags & analytics
  • Open tracking & reminders
Start free

Full pricing details →

FAQ

Shared inbox questions

What is a shared inbox?

A shared inbox is a team email queue for addresses like support@ or sales@. Multiple people can see the same conversations, assign owners, leave private notes, and reply without forwarding or sharing passwords.

How is a shared inbox different from forwarding or CC?

Forwarding and CC create copies with no clear owner. A shared inbox keeps one conversation, one assignee, and one status — so teammates stop double-replying and nothing falls through the cracks.

Can we keep using Gmail with InboxRider?

Yes. Connect Google Workspace with OAuth in about a minute, or point any mailbox at InboxRider with DNS. Your mail stays where it is — InboxRider is the shared inbox layer on top.

How much does InboxRider shared inbox software cost?

Plans start at $10 per seat per month and include unlimited shared inboxes. Every plan has a 14-day free trial with no credit card required. See pricing.

Set up your first shared inbox in minutes.

Connect Gmail, invite your team, and work from one calm queue. Free for 14 days.

Start free — no card needed